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Success Story - "Telecom Cost Reductions II"
 
Company Description
 

$750M e-Commerce company providing e-payment, investment management and outsourced service solutions to financial services organizations

Company Situation
and Problem
Telecom costs and contract management were very fragmented providing a considerable supplier consolidation opportunity.

Paladin Actions & Recommendations Quickly earned the confidence and respect of the client’s sourcing and telecom teams as well as the carrier’s account management, and rapidly gained a full understanding of telecom costs, vulnerabilities, and savings opportunities. Completed detailed analysis of pertinent contracts and audited invoices from 12 suppliers, then performed cost analyses of usage and tax/fee savings opportunities. Met with 3 key suppliers and developed a strategy to elicit significant cost reductions, then initiated incumbent supplier negotiations, providing direct input on target voice and data service rates.  Negotiations resulted in savings from each supplier.
 
Client Results

=

Leveraged major incumbent voice and data suppliers to write-down rates an average of 35%, including taxes and fees. 
= Negotiated improved contractual language.
= Made staffing recommendations and assisted client in evaluating new provisioning and billing system.
= Assisted client in developing new SLA document for carrier-managed VPN service.
= The client’s rates are now leading edge without the disruption of converting services.
   
“Reduced telecom rates an average 35% without service disruption.”
 

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