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Success Story - "Telecom Cost Reductions II"
Company Description

$750M e-Commerce company providing e-payment, investment management and outsourced service solutions to financial services organizations

Company Situation
and Problem
Telecom costs and contract management were very fragmented providing a considerable supplier consolidation opportunity.

Paladin Actions & Recommendations Quickly earned the confidence and respect of the client’s sourcing and telecom teams as well as the carrier’s account management, and rapidly gained a full understanding of telecom costs, vulnerabilities, and savings opportunities. Completed detailed analysis of pertinent contracts and audited invoices from 12 suppliers, then performed cost analyses of usage and tax/fee savings opportunities. Met with 3 key suppliers and developed a strategy to elicit significant cost reductions, then initiated incumbent supplier negotiations, providing direct input on target voice and data service rates.  Negotiations resulted in savings from each supplier.
Client Results


Leveraged major incumbent voice and data suppliers to write-down rates an average of 35%, including taxes and fees. 
= Negotiated improved contractual language.
= Made staffing recommendations and assisted client in evaluating new provisioning and billing system.
= Assisted client in developing new SLA document for carrier-managed VPN service.
= The client’s rates are now leading edge without the disruption of converting services.
“Reduced telecom rates an average 35% without service disruption.”

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